A voice agent lives or dies on how it feels in the first five seconds. Callers forgive a lot, but not long pauses or a bot that talks over them.
Latency is the product
Natural conversation needs responses in a few hundred milliseconds. That shapes every architectural choice: streaming speech recognition, fast first tokens, and short, well-structured prompts.
Capture, don't just chat
The value isn't the conversation — it's what the agent records. For a world-leading confectionery maker, our Customer Support Representative replaced empty customer forms with full, structured intake.
Design for the real world
- Many voices and languages, so callers hear someone familiar.
- Graceful hand-off to a person when the agent isn't sure.
- Booking and CRM integrations so nothing is re-typed.
