The full story
Details for the curious
Open any section for the full detail — figures, design decisions and how it fits your business.
Retrieval-augmented generationVector searchHuman feedback loopSource citations
The challenge
Hundreds of products, 30+ services, and terabytes of manuals and technical files. To answer one customer question, reps emailed different departments and dug through documents — slowing every reply and every deal.
How it works
AskA sales rep types the customer's question
SearchThe assistant searches terabytes of manuals and technical files
AnswerA precise answer the rep can use straight away
ReviewPeople correct and approve answers as they go
ImproveFeedback makes the next answer better
What changed
- Accurate answers: 99% accuracy across technical and support questions, from product manuals to service documents.
- No more chasing: reps stopped emailing different departments and digging through documents for each answer.
- Leads scored sooner: answering the right question at the right time let the team qualify and score leads.
Better responses for customers. Less wasted time for the team.
