How it works

From first question to done.

Most IT tickets arrive half-filled: no device, no error, no idea how urgent. The IT Desk assistant asks the right questions one at a time, shows a summary, raises the ticket only when the employee says yes, and gives your IT team a clean queue to resolve.

Step by step

What happens behind each request.

Say what's wrong

Talk or type, in English, Hindi or Arabic.

Answer a few questions

One at a time, the way IT would ask.

Confirm the summary

The ticket is raised only after a yes.

Follow it to resolved

IT works the queue; you get an email when it's fixed.

IT Desk · live

Ticket IT-1042 raised

Confirmed by the employee

Resolved · email sent

Ticket IT-1042 raised

How it works with your systems

From your employees to resolved tickets.

Voice in 3 languages
Chat messages
Screenshots & files
Error messages
Urgency

Your employees

Resolved tickets

Ask

Clarify

Confirm

Ticket

Resolve

Nothing without a yes

Role-based access

Ticket history

Complete tickets
Synced to your service desk
A clean IT queue
Resolution emails

Questions

Before you ask.

Which languages does it speak?

English, Hindi and Arabic, by voice or text.

Does it connect to our service desk?

Yes. Tickets sync to Jira Service Management; other desks on request.

Can we change the questions?

Yes. Admins edit the wording and order, and can add their own.

Put IT Desk to work for your team.

We set it up on your own data and systems, test it with your team, and switch it on when you're happy.

Book a demo Try it live