Use cases
What IT Desk takes off your plate.
Employees describe an IT problem by voice or chat, in English, Hindi or Arabic, and get a complete ticket raised for them.
“My laptop can't connect to the VPN”
No forms to fill
Use case 01
Report by voice or chat
Say what's wrong in your own words, in three languages.
ResultNo forms to fill
Try it in the live demo →
“Outlook keeps asking for my password”
Faster fixes
Use case 02
Complete details every time
Seven guided questions: system, error, impact, urgency and more.
ResultFaster fixes
Try it in the live demo →
“The printer on floor 3 is offline”
No duplicate tickets
Use case 03
Confirm before raising
A clear summary, and nothing is raised until you say yes.
ResultNo duplicate tickets
Try it in the live demo →
“I need access to the finance drive”
Everyone stays informed
Use case 04
A clean IT Support queue
Tickets sync to your service desk, and employees get an email when it's resolved.
ResultEveryone stays informed
Try it in the live demo →Put IT Desk to work for your team.
We set it up on your own data and systems, test it with your team, and switch it on when you're happy.