Case study · Process automation

Bank-detail and contract changes, read and checked in seconds.

European payments provider · merchant back office

Example scenario. Figures marked “published” come from the live product; the rest are projected for a typical deployment using public industry benchmarks. Not a named client result.

−85%handling time per form, projected

100%IBANs and BICs checked

0values exported unchecked

4form types: bank details, terminals, mandates, pricing

At a glance

!The challenge

Thousands of merchant change forms arrived each month, many scanned or handwritten. Staff retyped every field, and one wrong IBAN meant a payment went to the wrong account.

⚙What we built

The forms are read automatically, bank details are checked digit by digit, and anything unclear is flagged for a person to confirm before the data is exported.

★The result

Forms handled in seconds, no wrong payments from typing errors, and staff only look at the values that need them.

Before15 minper form, typed by hand

→

After2 minto check and approve

How it works

From input to outcome

⇪Upload

▤Read

✔Check IBAN

⚑Flag

⤓Export

Illustrative scene: European payments provider · merchant back office — Illustrative scene · European payments provider · merchant back office

The full story

Details for the curious

Open any section for the full detail — figures, design decisions and how it fits your business.

Document readingHandwritingIBAN and BIC checksHuman review

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The challenge

Thousands of merchant change forms arrived each month, many scanned or handwritten. Staff retyped every field, and one wrong IBAN meant a payment went to the wrong account.

What it does

Document Intelligence reads bank-detail changes, terminal swaps, payment mandates and pricing changes, checks the values against banking rules, and shows a person only the fields that need a second look. See Document Intelligence →

Where the numbers come from

Figures marked “published” come from the live product. Projected figures are modelled for a typical deployment of this size using public industry benchmarks; your own numbers are measured during the pilot.