←Reallytics.ai ReallyticsConciergeVoice agent for online stores
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Use cases

The calls Sarah takes off your queue.

Six everyday support calls, each one handled from the first hello to the confirmation email. Every example runs in our demo store, so you can try it yourself.

How a call goes

One call, start to finish.

A real return from our demo store, step by step.

01

The customer calls

On your support number or with the voice button on your website. Sarah picks up straight away, at any hour, in the customer's language.

02

Sarah works out what they need

Tracking, sizing, a return, a payment question. If something is missing, like the order number, she asks for it the way a person would.

03

She does the work

She looks up the order, checks the item and starts the return, using your store's own records. Nothing is made up.

04

She wraps up the call

She confirms what happened, sends the label or link by email or text, and logs the call. If a person is needed, she hands over with a summary.

Kestrel & Co. · customer support

“Hi, I need to send back the jeans from order 1234. They're too small.”

Incoming call · Emily, Dallas · English
NeedsA return, wrong sizeOrderORD-2024-001234ItemClassic Blue Denim Jeans, MediumCustomerEmily Rodriguez, phone matchesMoodCalm
Checked Emily's accountPhone number matches the order
Found order ORD-2024-001234Delivered by UPS, inside the 30-day window
Started the returnRET-2024-0017 approved, refund $59.99
Classic Blue Denim JeansMedium · Blue · refund $59.99
Approved
Email sent · 09:42Your Kestrel & Co. return label

Hi Emily, your return RET-2024-0017 is approved. Print the attached label and drop the parcel at any UPS point. We'll refund $59.99 within 5–7 business days of receiving it.

Download label

“That's all done, your label's in your inbox. Would you like me to order the Large so it reaches you sooner?”

Hi, where's my order? It's 1234.
It's out for delivery in Dallas with UPS and should arrive today. Shall I text you the tracking link?
Yes please.
Done, it's on your phone now.
30–40% of calls

“Where's my order?”

Finds the order from a number, email or phone, tells the customer where the parcel is and texts the tracking link.

ResultCustomer gets a delivery date and a link
Watch it in the demo store →
Do the denim jeans run small? I'm a 34 waist.
They run true to size. With a 34 waist I'd go for a Large. Shall I add it to your bag?
Yes, in blue.
Added. You're $15 away from free shipping.
15–20% of calls

“Will this fit me?”

Checks your size guide and fit notes, suggests a size and adds it to the bag.

ResultFewer wrong-size orders and returns
Watch it in the demo store →
The jeans from order 1234 are too small. Can I send them back?
Of course. Your return is approved and the prepaid label is in your inbox. Want me to order the Large now?
20–25% of calls

“I need to return this”

Starts the return on the right item, emails the label and offers the right size straight away.

ResultLabel in their inbox before the call ends
Watch it in the demo store →
I think I was charged twice for order 1238.
The first attempt was declined, so no money was taken. You were charged once, $24.99.
10–15% of calls

“I was charged twice”

Reads the payment history and explains what happened, or flags a real double charge for refund.

ResultA clear answer instead of a chargeback
Watch it in the demo store →
I'm looking for a yoga mat.
We have the Premium mat, $44.99 instead of $59.99, in purple, blue, pink or black.
Purple, extra long. Check out please.
Your order's placed on your card ending 4242. It arrives Friday.
Shopping by phone

“Can you order it for me?”

Finds the product, confirms colour and size and places the order on the saved card.

ResultA sale that would have been a hang-up
Watch it in the demo store →
This is ridiculous, it's late again. I want a real person.
I'm sorry, I completely understand. I'm passing you to my colleague now with everything we've covered.
Handover

“I want to speak to a person”

When a customer is upset or asks for someone, she passes the call to your team with a summary.

ResultYour agent picks up already knowing the story
Watch it in the demo store →

Put Sarah on your support line.

We'll set her up on your store's data, test her with your team, and switch her on when you're happy.

Book a demoTry the demo store